FAQ

How can I place an order?

Select the products you want, add them to your cart, and proceed to checkout. Enter your delivery details, review your order, and complete payment. You will receive an Order Confirmation Email once your order has been successfully placed.

Can I change or cancel my order?

Please contact Customer Support as soon as possible if you need to change or cancel an order.

Changes and cancellations are accepted before 11:00 PM (PDT, GMT-7) on the same day your order is placed, provided that the order has not yet entered processing or been shipped.

Once this deadline has passed, or the order has entered processing or been shipped, changes and cancellations are no longer possible.

What should I do if I don’t receive an order confirmation?

Check your spam or junk folder first. If you still cannot find the email, contact Customer Support with the email address used at checkout and any available order details.

Which payment methods can I use?

Available payment methods are displayed at checkout. Depending on your location and the options enabled for your purchase, these may include major credit and debit cards, PayPal, Apple Pay, Google Pay, or other supported methods.

How do I apply a discount code?

Enter your valid discount code in the designated field at checkout and select “Apply.” Make sure the discount is reflected in your order total before completing payment.

Is checkout secure?

We use payment services designed to process transactions securely. Please refer to our Privacy Policy for information about how your personal information is handled.

How long does delivery take?

Orders are typically processed and shipped within 5 business days of being placed. Estimated delivery is 10–20 business days after shipment, in addition to the processing period.

Actual delivery times may vary depending on your destination, carrier operations, customs procedures, and other circumstances.

Where can I find my tracking number?

Your tracking number will be included in your Shipping Confirmation Email once your order has shipped.

What if my delivery is delayed?

Tracking updates and delivery schedules may be affected by transportation delays, weather, or customs inspections. If your shipment appears unusually delayed or has not arrived within the estimated delivery period, please contact Customer Support for assistance.

Can I return a product?

You may request a return within 14 days of receiving your order. Items must be unused, in their original condition and packaging, and accompanied by proof of purchase.

Please contact Customer Support for return authorization and instructions before sending anything back.

What if my order arrives damaged or incorrect?

If your order arrives damaged, defective, or incorrect, please contact Customer Support as soon as possible, preferably within 48 hours of delivery.

Include your order number, a description of the issue, and clear photos of the product and packaging. We will review your request and advise you on the next steps.

How long do refunds take?

After we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds are issued to your original payment method within 5–15 business days. Your bank or payment provider may require additional processing time.

For full details, please refer to our Return & Refund Policy.